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How do I cancel an order from a customer?

Last Updated: May 02, 2013 03:42PM WIB
If for any reason you need to cancel an order from your side, go to ‘Orders’ directory, click on the intended order transaction id from that customer, and it will show you a detailed order page. On the top right of the page, there is a button ‘Cancel Order’.
Click on it and you will get a popup box, prompting you whether you want to cancel the order. Specify the reason why the order was cancelled and click on ‘Cancel’ button to confirm. Please note that this action is permanent (no undo), and a cancellation email notification will be sent out to the customer/guest from your store.
When you decide to cancel an order, there are 2 actions as options for you to do. You can check either or both of them; each action will take result as following:
  • Void or Refund Payment: If the canceled order has not been marked as Paid, then the option is to ‘Void Payment”, meaning customer’s payment will automatically be voided. If you have marked the order as ‘Paid”, then the option is to ‘Refund Payment’. 

  • Restock Items: any ordered item(s) from this customer will be cancelled and restocked to your inventory; this is an important action to do when canceling an order to ensure you do not lose track of each product’s stock in your inventory.

Note: it might be important for you as store owner to always sort out and check any incoming order; an order cancellation will be kept for your record too to be organized.

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