Support Center

Manage Account

  • How do I change my Account settings?

    Go to and click ‘Login’ on the top right of the page. After successful login, you will be taken to your Account page and click the ‘Settings’ button on the navigation menu at the top o...

    May 07, 2013 04:36PM WIB
  • How do I create a new website?

    From your Account page, click the ‘Create New Website’ button. Then complete the process by choosing the website type (Personal or E-Commerce) you wish to create, your favorite theme, then t...

    May 07, 2013 04:36PM WIB
  • How do I see all of my websites?

    Successful login will take you to your Account page where you can see list of all the websites you own and can manage. Or, from the navigation menu of your admin panel, hover the ‘Sites’ lin...

    May 07, 2013 04:36PM WIB
  • How do I choose or change a plan?

    If you are currently on our free trial and would like to purchase a plan, then you can do so by logging in to your Account page. In 'My Account' page you can see all list of your websites. Under ...

    Oct 18, 2013 03:24PM WIB
  • How do I change my billing information?

    You have to be logged on first, and then click on ‘Settings’ on the navigation menu to go to Account Settings page. On the sidebar, under Billing Information section, click ‘Change Info’ and chan...

    May 07, 2013 04:36PM WIB
  • How do I delete my account?

    Go to your Account Settings, and by the bottom of the page, there is a ‘Delete account permanently’ button. You only need to click it if you are really sure you want to terminate your account. ...

    May 07, 2013 04:36PM WIB
  • What are the available payment methods for Pixtem

    We accept 3 methods of payment: PayPal, credit card, and bank transfer. For credit card payment, we currently accept Visa and Mastercard. And for bank transfer, here are the details: BCA PT Fin...

    Jan 01, 2017 11:03PM WIB
  • How do I confirm my bank transfer payment?

    You can confirm your payment via bank transfer by going to your Billing page (you will need to log in first), then you can see your pending/unconfirmed invoice(s). Click on the invoice that you w...

    Mar 19, 2014 02:01PM WIB
  • How do I see my invoice?

    You will receive the invoice through your registered email right after you purchase a plan. You can also view it by going to your Billing page (you will need to log in to your account first), and...

    May 07, 2013 04:36PM WIB
  • What happens after my Free Trial website ended?

    After your free trial period ends/expires, you will need to choose and purchase a plan to continue using Pixtem service. Otherwise, your Free Trial website will be suspended and you cannot manage...

    Oct 18, 2013 01:38PM WIB

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