Support Center

Ecommerce - Customer & Order

  • How do I add customer information into database of my website?

    Our ecommerce website enables member sign-up feature of which a visitor or guest can register himself to be your web store’s customer. You can configure who can shop in your web store, whether me...

    May 06, 2013 03:51PM WIB
  • Where can I view orders from my website store?

    When a guest or a customer (member) has checked out from your web store, automatically his order data will appear in ‘Orders’ directory you can access from your admin panel. On each order,...

    May 08, 2013 02:45PM WIB
  • How do I contact my customer about the order from my store admin panel...

    Any incoming order from your store will be listed in the ‘Orders’ directory. Click on the intended order transaction, and it will show you a detailed order page with the customer’s/guest’s data, ...

    May 02, 2013 03:27PM WIB
  • How do I confirm payment and shipping to my customers?

    To confirm on payment by customer, you just need to click ‘Mark as Paid’ button from this page. Usually this needs to be done manually when you accepts payment via bank transfer or cash. If your ...

    Mar 05, 2013 12:40PM WIB
  • How do I cancel an order from a customer?

    If for any reason you need to cancel an order from your side, go to ‘Orders’ directory, click on the intended order transaction id from that customer, and it will show you a detailed order page. ...

    May 02, 2013 03:42PM WIB
  • How do I re-open an order?

    You can only re-open a closed order, BUT NOT canceled order. In the case that you need to re-open a closed order for whatever reason, click on the intended order transaction by filtering out the ...

    Feb 28, 2013 03:49PM WIB
  • Can I change the order id or code from my website store?

    Yes, you can. Everytime a customer shops in your web store, they will get an email notification with order id from your store to identify their purchase. The default from our system is “ORDERID”....

    May 08, 2013 03:17PM WIB
  • Will my customers get any notification for order, payment and shipping...

    Our ecommerce system makes it easy for you and save you your time for sending out notifications on your own. Yes, they will get notification via email. For everytime your customer has checked out...

    May 02, 2013 03:47PM WIB
  • Can I have order notification from my store sent to my email?

    Yes, you can do so by choosing ‘Emails & Notifications’ from ‘Preferences’ setting in your admin panel, and under ‘Order Notification’ box, click ‘Add New Email’ and put in the designated ema...

    Feb 28, 2013 04:34PM WIB

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